ValuePath is the way we describe our Operational Differentiators.
It is a unique performance guarantee that prioritizes your satisfaction and places emphasis on your experience throughout the construction process. Messer’s project management team works to understand your goals and creates metrics with which to measure our performance, ensuring your goals are exceeded throughout the projects.
Together, the components of ValuePath make us better than and different from any other construction firm, and provide every client with a guarantee of measurable performance.
The three ValuePath components are:
The WORKSMART Promise is an innovative process (adopted from Toyota's Lean manufacturing techniques) that drives out waste and inefficiency to deliver superior quality in every aspect of a project.
The WORKRIGHT Promise addresses the number one client complaint: building systems don't work right. We address this head-on and it begins with the expertise of our Building Systems Group and ends only when your finished building works exactly as planned, and employees are trained to maintain those systems.
The WORKGUARANTEED Promise is our Quality Guarantee to you - Messer earns 100% of our fee only if you are 100% satisfied.
Case Study – Otterbein College Schear Hall Renovation
Before construction began, Messer’s team met with Otterbein College to establish the goals by which our performance would be evaluated each quarter. Messer risked $100,000 to give Otterbein the opportunity to measure us against goals based on key concerns Otterbein identified. Messer would receive the fee only if Otterbein felt their needs were 100% fulfilled.
Regularly-scheduled ValuePath discussions provided Otterbein with opportunities to discuss issues as they arose. Messer’s team worked to address Otterbein’s safety, communication, site sensitivity, noise reduction, and quality objectives, earning praise from school officials for our efforts.
Messer’s performance earned us 96% of the $100,000 base fee put at risk.
Here’s what our client said:
“Messer really worked to find out what was important to us. ValuePath is the kind of thing that, as we work with other vendors, we will be looking to use as a system for feedback at our college.”
Mr. Dave Mead
VP for Business Affairs